Host / Hostess

Posted 2 years ago

Company Description

At Dolphin Academy we emphasize care and genuine interaction between humans and dolphins.
Dolphin Academy provides a variety of unforgettable experiences that are tailored for different age
categories, but always includes educational context so that our guests can understand and appreciate
the importance of protecting dolphins worldwide and their environment. Together with the Curacao
Public Aquarium N.V. and Substation Curacao, they form a fascinating world of diverse marine
organisms and ecospheres just waiting for you to come and explore.

Job description

As the hostess of Dolphin Academy, your friendly demeanor is the first thing our guests sees, and we
want you to make it a great lasting impression! As the hostess you need to provide a great customer
service for the Front Office, Photoshop and Dolphin Programs.

Key responsibilities

The personality of a hostess can vary depending on the context in which she operates, such as the type
of establishment she works in (restaurant, hotel, event venue, etc.) and the expectations of her role.
However, there are some general traits and characteristics that are often associated with effective
hostesses:

  • Warm and Welcoming: A good hostess is typically warm, friendly, and approachable. She should be
    able to greet guests with a genuine smile and make them feel welcome and comfortable.
  • Polite and Courteous: Hostesses should have excellent manners and be polite and courteous to all
    guests. They should be able to handle interactions with guests in a professional and respectful
    manner, even in challenging situations.
  • Organized and Efficient: Hostesses often must manage reservations, seating arrangements, and
    guest inquiries, so being organized and efficient is essential. They need to be able to multitask and
    prioritize effectively to ensure that guests are attended to promptly.
  • Excellent Communication Skills: Clear communication is key for a hostess to convey information to
    guests and coordinate with other staff members. This includes being able to speak clearly, listen
    attentively, and convey information accurately.
  • Problem-Solving Abilities: Hostesses may encounter various issues or complaints from guests, such
    as long wait times or seating preferences. Being able to handle these situations calmly and find
    appropriate solutions is important.
  • Professional Appearance: Hostesses often represent the establishment they work for, so
    maintaining a professional appearance is important. This includes being well-groomed and dressing
    appropriately for the environment.
  • Adaptability: Hostesses should be adaptable and able to handle unexpected situations or changes in
    a busy environment. Flexibility is important as they may need to adjust seating arrangements or
    accommodate special requests on short notice.
  • Team Player: Hostesses typically work as part of a team, so being cooperative and collaborative is
    important. They should be able to work well with other staff members to ensure that guests have a
    positive experience.

Overall, a successful hostess combines these qualities to create a welcoming and hospitable atmosphere
for guests, helping to enhance their overall experience at the establishment

Skills and Qualifications

  • High School Diploma or equivalent
  • Minimum of 1 years working experience as a host/hostess in the hospitality industry
  • Work in a fast-paced environment, be organized and task oriented
  • Provide exceptional service and a memorable experience to all guests
  • A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
  • Maintain high standards of personal appearance and grooming
  • Good knowledge of languages such as, Dutch, English and Papiamentu, and Spanish is a pre!

We encourage you to apply if you feel your profile is a match!

Please send your CV and cover letter before March 1, 2024 to recruitment@csapark.com
For more information about our facility and animals, you can also visit our website https://www.dolphin-academy.com

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